Head. Desk.

[charliesmum]

Stupid bloody stupid flights.

Long story short I had to book a flight for a co-worker from Tampa to Minneapolis, and I'd sent her the flight info and told her to please verify and then she was all 'I need to check blah blah blah' and then my boss John told her to tell me to book it, and she still didn't get back to me, and the fare was increasing because it's for the 7th, so I booked it this morning, and then she emails me that she wants to leave from Orlando instead. Why she couldn't have told me this earlier, I don't know, but there you go. So fine, I go to expedia, make the change, but for some reason I have to talk to someone directly, so I do. We go through the whole thing - mind you, I'd done this on line - and no less than three times did I tell her that the return flight should be the 16th, because she said 'the 12th' and every time she read it to me, I said 'The 16th, right?' and she said yes.

I check the reservation five minutes later, and it's the 12th. I call back and am told that it is documented that she 'read it back to me' and therefore they can't do anything without costing me more money. I point out the above, that I corrected her every single time but there's nothing they can do. So I'm still on hold trying desperately to get the freaking proper departure freaking date and it is going to cost too much money and it is so frustrating.

I cried at the nice lady who is currently helping me because it is going to make me look bad, and I don't need this. If people would just tell me things in a timly manner, but no...scheduling in my company is really hard, but I need to get things booked on time. Arugh.

I'm very upset right now.

Comments

[zoepaleologa.livejournal.com]

I get this kind of rubbish all the time, and it's hugely upsetting.

If you are worried about what others might judge you as - my strong suggestion is to in future deal by email with the person who messed you about. Email is a good piece of evidence that you dealt promptly and on time. Email also cannot have dates forged on it, so if a complaint arises, the email record will bear out your story.

In addition, in future if dealing with this rude idiot, keep a noted record of all that transpires.

Finally, speak to your boss about it if you feel that would help.

[chavvah.livejournal.com]

I agree with the above poster--dealing with unreliable people via e-mail is the best way to go, because then you have a record of who said what and who was being silly. Obviously not you.

The phone thing makes me angry. I work on phones all day long and, as a general rule, it is not that hard to listen to people when they are telling you what they want.

[drop-and-roll.livejournal.com]

16th sounds nothing like 12th. I mean, confusing 15th and 16th, say, would be understandable, but this just makes no sense.
*hugs* I understand your frustration as I'm currently wearing a wrist bandage and taking painkillers due to other people's stupidity.

[charliesmum.livejournal.com]

What happened to your wrist?

[drop-and-roll.livejournal.com]

I was working at a college ball last night-they were told to get four people to serve the ice cream, they didn't. So it was just me from 8 until 1, apart from a half hour break they grudgingly gave me. I scooped ten large tubs of ice cream (when I say large, I mean ten litre) myself, and now my hand is swollen and my wrist hurts so much that I couldn't get to sleep until 7 this morning because of the pain.
I'm going to get my boss to write to them and complain, because their lack of organization has resulted in my injury.

[jessii-6.livejournal.com]

Yell some more. They, as a company, should care about their image. And it truly is not your fault that the person you were speaking with is obviously deaf (like pointed above 12th and 16th do not sound similar)
However, because you change one flight I guess you must pay some cancelling fees on that.
Which is of course the blame of your co-worker